Service Project at the Kramden Institute: Parallels in Hyper-Efficiency

Posted by Paul Christianson

Wed, Oct 29, 2014

Hello there, my name is Paul and I’m a Solutions Architect at CloudFactory. What does that mean exactly? I'm responsible for understanding our clients' data capture needs and determining how to best leverage the power of our platform and our people to achieve desired accuracy, speed, and scale. More simply, I’m often waist-deep in workflow diagrams. And I love it. 

As a Solutions Architect, I appreciate well-designed processes in nearly any context. A non-profit equipping students in need with computers to help them achieve their potential is certainly no exception.

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CloudFactory Raises $3 Million To Build Human-Powered Services into Software Platforms

Posted by CloudFactory

Fri, Oct 10, 2014

DURHAM, N.C., October 10, 2014 – CloudFactory, a distributed labor platform melding human and machine intelligence, today announced it has raised $3 million in a Series A offering led by VRBO founder David Clouse, with participation from other institutional and angel investors.

CloudFactory’s unique combination of technology and a dedicated cloud workforce lets fellow technology-based companies grow their businesses by creating new revenue streams, improving customer retention, and widening adoption, by adding capabilities that can’t be accomplished with technology alone. CloudFactory’s technology platform breaks work down into a series of smaller tasks along a virtual production line, intelligently distributes the tasks to the optimal workers, and reassembles the completed tasks, all while continuously assuring quality both manually and algorithmically.

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Putting a Face on the Crowd : An Intern’s Experience

Posted by Kevin Neil

Wed, Jul 16, 2014

I arrived at CloudFactory in mid-June, unaware of what to expect, ignorant to the social customs of southern Asia, embarrassingly unversed on the history and traditions of Hinduism and Buddhism. I knew that I would make a fool of myself more than once while attempting to integrate myself within a different culture. Such is the life of an international intern. Nevertheless, I boarded my Turkish Airlines’ flight on that surprisingly chilly June evening in Boston, and set off for a summer adventure. 

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C-3P(No!): Quelling the Fear of Robots within the Changing Economy

Posted by CloudFactory

Tue, Jul 1, 2014

Luddite.”  

In the tech realm, them’s fighting words.

Honestly though, I think we can all feel a little sympathy for the Luddites, both modern and historical. There is no doubt that the future can be intimidating; it’s little surprise that more and more people are siding with their conservative cause. Jobs are at risk. The middle class is shrinking. And, didn’t we all gasp in horror when Ken Jennings bowed down to his new computer overlord Watson on Jeopardy?

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Balancing Quality and Speed in a Document-Driven Business

Posted by CloudFactory

Mon, Jun 23, 2014

Healthcare is an intensely document-driven industry, and without a proper way to handle the growing inflow, health information management (HIM) professionals are feeling the heat. The regulatory environment, changing buyer expectations, and evolving technology are collectively forcing these professionals to push the limits of their capabilities. And in this industry, time is of the essence—in order to stay afloat, clinical documents must be analyzed and stored as electronic medical/health records (EMR/EHR) immediately upon arriving to the lab.

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Scaling training to thousands of workers in Asia and Africa

Posted by CloudFactory

Thu, Jun 5, 2014

At CloudFactory, we face the everyday challenge of training a diverse group of workers from different cultural backgrounds and with different learning experiences. Our job is to equip them with the skills necessary to perform our data entry tasks.

However, the list of data tasks that our workers must perform--that is, that our clients need--is constantly growing. As a result, we are continually teaching our workers new tasks, many of which require them to master specific skills.

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The Secret Behind How CloudFactory Delivers Off the Charts Accuracy

Posted by John Snowden

Thu, May 22, 2014

For crowd-managing organizations, accuracy is what counts. At CloudFactory, most of our clients are very happy with our “normal” accuracy rate, which is still very high compared to traditional BPO approaches.

But what if a business demands off-the-charts accuracy?  

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CloudFactory and Impact Sourcing

Posted by Evan Kubicek

Fri, May 16, 2014

Outsourcing has been a business strategy for as long as entrepreneurs have found alternatives that are less expensive than doing everything themselves. And offshoring has been a part of those same entrepreneurs’ vocabularies for the last 20 years.

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Business impact is beautiful!

Posted by Mark Sears

Tue, May 6, 2014

There will always be challenges when you are building something new and big. The key is having a team that is really good at coming together with focus and unity to push through those challenges. The motivation to do all that comes from the mission and vision of a company.

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Topics: Case Studies

Engineering breakthroughs continue to help us scale

Posted by CloudFactory

Tue, Apr 29, 2014

We have spent much of the last four years building our factory in the cloud and ran into many challenges along the way. As a victim of our own success, one of those challenges last year was when the volume of work required us to scale and optimize our technology platform faster than we ever anticipated.

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