Each day we process over one million tasks for our clients through the talent of our individual workers. While the ecosystem that makes that possible requires a lot of teamwork, the work itself is ...

Outsourcing has been a business strategy for as long as entrepreneurs have found alternatives that are less expensive than doing everything themselves. And offshoring has been a part of those same ...

For 5 months my family and I called Kenya home. We moved to the green city in the sun, Nairobi, to expand CloudFactory’s operations into Africa. What I envisioned as a transfer of company culture and ...

I’ve personally never seen meteorites slam into the surface of the moon with a force that drastically changes its topography. Yet without a telescope I can gaze into the night sky to see the ...

At CloudFactory we are exploring what it looks like to bring humanity back to the BPO world. Inherent to the BPO industry are people, nearly 5 million of them. Yet simply adding lots of people to the ...