We are proud to announce that CloudFactory has been awarded the ISO 9001:2015 standard in Quality Management System, demonstrating strong customer focus, backed by senior leadership with a commitment to continual improvement. This internationally recognized standard ensures that our services meet the needs of our clients through an effective quality management system.
The ISO 9001:2015 certificate was the result of months of independent process review and verification of CloudFactory’s business practices and speaks to our ability to:
- Consistently provide products and services that meet customer and applicable statutory and regulatory requirements,
- Facilitate opportunities to enhance customer satisfaction, and
- Demonstrate conformity to specified quality management system requirements.
While the designation is new and an important acknowledgement of the ways that we ensure quality in every aspect of our business, our commitment to the seven foundational principles of the ISO standard have been hallmarks of our business and of the ways that we serve our customers throughout our history:
- Customer focus and relationship management: We have been partnering with world changing technology companies for the better part of a decade. These companies have given us a Net Promoter score of 77 and nearly half have expanded their business with us in their first 12 months of service.
- Leadership: Our company mission is to create 1 million leaders worth following by making investments into the competency, character and community orientation of our entire team. By working as “one body with many parts” we create a unity of purpose to help all of our teams deliver on our objectives, including those related to quality.
- Engagement of people: We build relationships, with one another and with our clients. By engaging the skills and talent of our rapidly expanding global teams we continue to grow our business, our mission, and our impact on the availability of digital work.
- Process approach: We invest in processes that help us orchestrate the people and technology that come together to deliver our services for data annotation, computer vision, natural language processing and data processing. Process orientation ensures that we deliver results efficiently, and predictably.
- Improvement and Evidence-based decision making: Every element of our service delivery - from our start up process, to the way that we measure and optimize performance - is based on data and driven by a commitment to continuous improvement.
Want to learn more about how we incorporate quality into everything that we do? Contact one of our data advisors today.